Edition of 27 September 2026
This policy explains how refunds work for the GPTARIA Platform. GPTARIA sells access to its own digital services (see "Pricing"), each purchased individually. It is an informational intermediary and is not a party to transactions between Clients and Builders; payments for a Builder's work are settled directly between users, outside the Platform, and are outside the scope of this policy.
1. Who sells to you: Paddle as Merchant of Record
1.1. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: it is the seller of record and authorized reseller of the Platform's digital services, it processes the payment, and your receipt shows Paddle as the seller.
1.2. Paddle provides customer service for payment questions and handles refunds. Refund requests can be submitted through Paddle's buyer support at paddle.net or to the Platform's Support at [email protected]. The Platform's Support may review a request and recommend a decision, but as Merchant of Record Paddle makes the final decision on the payment.
1.3. The Platform itself is operated by DANIUK IANA, a sole proprietor registered in Greece (details at the end of this policy).
2. Prices and taxes
2.1. All prices shown on the Platform are in euros (EUR) and exclude VAT and other applicable sales taxes.
2.2. Where VAT, GST or sales tax applies based on the buyer's location, it is added at checkout on top of the listed price. Paddle, as Merchant of Record, calculates, collects and remits the applicable tax.
2.3. Any refund is of the amount actually paid by the buyer (including tax collected, where applicable).
3. Immediate access
3.1. The Platform's services are digital and delivered immediately upon purchase (Secret mode, Day Pass, 30-day access, Secret offer, Case verification, AI Packs). Each service is purchased individually.
3.2. By purchasing a service and accessing it, you consent to immediate performance and acknowledge that, where a statutory cooling-off / right-of-withdrawal period would otherwise apply, you lose that right once delivery of the digital service has begun. The voluntary refund in Section 4 is offered by the Platform in addition to, and independently of, any statutory right.
4. 14-day refund
4.1. The Platform offers a voluntary refund within 14 days of the purchase date.
4.2. A refund reverses the purchased service. When a refund is granted, the benefit obtained from that service is removed — for example, refunding Case verification removes the Verified mark from the corresponding case; refunding a Day Pass or 30-day access ends the corresponding access period; refunding an AI Pack removes the unused AI operations of that pack.
4.3. A refund may be declined, and/or the account suspended, in cases of abuse of the refund mechanism — including repeated buy-then-refund behaviour, a refund requested after the service has been substantially consumed, or fraud. (See Section 7 and Public Offer Agreement, cl. 8.5.)
4.4. Independently of the 14-day period, a refund is always issued where the service was not delivered, a Platform-side technical fault prevented its use, there was a duplicate or erroneous charge, or a refund is required by applicable consumer-protection law.
5. The Platform's right to refuse or discontinue service
5.1. The Platform may, at its discretion, refuse to provide or to continue providing services to a user.
5.2. In that case the Platform refunds the amount paid for the unused portion of the services within 14 days.
5.3. On account termination, related content (cases, portfolio) may be removed in accordance with the Privacy Policy and applicable law.
6. No subscriptions
All services are one-off purchases. There are no subscriptions, and nothing renews or is charged automatically.
7. Fraud, abuse and breach of terms
No refund is issued where there is evidence of fraud, refund abuse, or breach of the Public Offer Agreement — including passing off others' work as one's own. In such cases the account may be blocked and fees for the Platform's services are not refunded. (See Public Offer Agreement, cl. 8.5.)
8. Chargebacks and disputes
8.1. Please contact us or Paddle (paddle.net) first, before disputing a charge with your bank or card issuer. Most issues are resolved faster this way.
8.2. If a chargeback or payment dispute is raised, access to the relevant service may be temporarily suspended while the matter is reviewed.
8.3. This does not affect your lawful rights to dispute a charge under card-scheme rules or consumer-protection law.
9. How to request a refund
- Through Paddle: use the link in your Paddle receipt email, or go to paddle.net and find your order by the email address used at checkout.
- Through us: email [email protected] with your account email, the order reference from the Paddle receipt, and a short explanation — we will pass it to Paddle and help with the process.
10. Consumer rights and governing law
Nothing in this policy limits mandatory consumer rights available to you under the law of your country of residence, including rights in respect of services that are not as described, faulty, or not fit for purpose. Paddle's Buyer Terms also apply and, in case of inconsistency regarding the payment transaction, prevail.
DANIUK IANA, sole proprietor Tax ID / VAT No.: EL177161507 Chrysostomou Smyrnis 25, 15127 Melissia, Attica, Greece [email protected]
© 2026 GPTaria